War is peace. And Customer Advocacy at Discover might just mean more profit for the company.
My concern, which I took the time to explain in a letter to Discover Download Discovercard, was that the balance transfer clerk told me that, after the special offer was over in March 2010, the new interest rate would be 10%. I explicitly asked that. He explicitly replied. Since this was a financial transaction and all such transactions are tape-recorded, I asked that the tape be retrieved.
Well, today, Mark A. Iplenski sent me a letter in response. His Department is the Executive Offices of Customer Advocacy. Oh? There was no mention of my request to retrieve the tape. When I was down and out Download Geezerguts I worked in loss prevention. I know those tapes are kept on file for a long period of time. I had made my request within a reasonable length of time after the original transaction.
Well, Mr. Customer Advocate informed me in his long-winded letter which was not helpful to me that I could come to him with any questions or further concerns at 302-328-3300, between 9 A.M. and 5:30 A.M. Eastern Standard Time. I called about 5:45 P.M. I was told he had already left for the day. Guess he is not one of those who toil ceaselessly in the vineyards on behalf of customers. I left him a message to call me tomorrow.
Incidentally, in Voyages in English in third grade at St. Boniface School, downtown Jersey City, New Jersey, we were taught letter-writing. Rule number-one: Respond to all the person sending the letter to you states or asks.




