"When Pope Francis visits Poland for a five-day trip this week, he will land in a deeply Catholic country - yet one where many oppose him on issues including divorce and migration." - Francis X. Rocca, The Wall Street Journal, July 25, 2016. Here is the article.
The tech industry, as usual, is ahead of most other institutions and business sectors. Everything in tech is about the user. Or, to put it more specifically, the User Interface or UI.
That began when Steve Jobs made it his mission to create a computer for human beings, not for experts in information technology.
But, tech's obsession with keeping the user totally satisfied hasn't influenced the Catholic Church or the ways in which much of the legal sector treats clients and prospects.
Pope Francis operates on a platform of supposed papal infallibility. Therefore, sure he has compassion for users who can't measure up to the dictates of the Catholic Church. But that doesn't push him out of the box of assuming he calls the shots. And that's that.
Large law firms continue to stick with tradition in everything from case management to billing. Their human resources programs, such as up or out and very family-unfriendly, persist.
Small law had to be nudged into offering a la carte menu of services. It took the explosion of pro se litigants in everything from family court to DUI defenses for them to budge from the usual full-service model. Now, with the dog fight for business going on, they have to accommodate those who represent themselves, then hit the wall.
Meanwhile, tech gallops along. Startup founders can become wealthy. The products and services are game-changes. The Catholic Church loses market share. That includes Latin America. And the legal sector is stuck in a low-growth mode. More work that could have been farmed out to it is being done in-house by former clients.
Could Catholicism and the legal sector become focused on users? Sure. But don't bet on it.