The Do It Yourself movement has become not only a trend but a game changer. More of the clients we are going to work with in communications have already done some, a lot of, or even all the work themselves. After all, technology has given them the tools to plan and execute a social media campaign. Webiners teach them how to research, write, and distribute press relases. Smartphones empower them to create visuals cheaply, and, with practice, well.
Some communications pros may feel threatened. Get over it. If you frame DYI as a lemon, you are being short-sighted. There is a growing field for us who parachute in when the DYIer needs greater expertise, is not getting the expected outcomes, or has set in play an ongoing disaster. This is not just in communications. Here in an analysis of DYI for the financial information company Motley Fool, I look at the business of DYI.
The challenge in becoming a vendor pitching to the DYI is that we have to make that internal paradigm shift and branding makeover to put ourselves out there as enablers, not so much brilliant, creative strategists and content-providers. That entails studying this new kind of business to determine what are the pain points and how we can address them in our work and promotions. The first step is speedreading each situation, holding back comments and recommendations. On the basis of that, we ask questions. At the top of the list is: What do you want? Then we give them that and only that. The DIY economy does not reward providing more value than the situation requires.
You can study up here on how other DYI vendors are making a good buck.




