I have low expectations of new purchases.
Sometimes the universe will smile on me as when I purchased a new GM car after mine had been stolen. That has taken me across country twice, with no trouble and great gas mileage.
That get-go was about four weeks ago. That's when I ponied up the bucks to buy it at Office Max in Boardman, Ohio.
I must have done something awful in a past life to merit such misery.
I downed a whole package of raw chocolate chip cookie dough.
I then researched what could be causing the latest set of problems: slow processing and instability of what was on the screen.
Armed with that information I went where I have for the past four years: to Boxaid.com, the online computer and repair service given high marks by The Wall Street Journal.
Zack the technician answered (extension 809). I explained what I thought was the problem and asked for an estimate for a diagnosis.
Things began looking up immediately. The diagnosis would be free. I had a hunch the laptop needed more memory.
Before he did anything, Zack explained what he suspected could be, as the cliché goes, the wrench in the works. He asked permission to follow that hypothesis and do the fix, then quoted the range for the cost of all that. I gave permission.
Because he could not accomplish as much as he had hoped, he did two things. One, he gave me a lower price than quoted. And, two, he explained how I should shop for a vendor to install more memory. He wasn't equipped to do that online.
Thanks to Zack, nightmareville has calmed down to just extreme disappointment in HP.
Yes, processing has speeded up some. There's more stability.
But, for a new purchase, it's simply another example why the annual trust barometer which Edelman Public Relations puts together keeps heading south. The relationship between sellers and buyers seems so broken. The exception has been the service I purchase from Boxaid.
Contact Jane Genova firstname.lastname@example.org.