Like most on-demand workers I grab assignments when they're available, including those with crazy deadlines.
So, last night I didn't go to bed. By about 9 A.M., the job was finished. Before catching some zzzzzzzs I swung by the grocery store. The dog and I were both out of food.
Admittedly, I was not in the best of moods.
The woman in the check-out line ahead of me discovered the wrapping for a packet of cheap paper plates was ripped. Did she fear poison had been injected? For whatever reason, she decided to return to the aisles and get a new packet.
She seemed not to be a hurry. Meanwhile I was cooling my heels. I am totally New York. The grocery store is in Austintown, Ohio.
Finally, I said to the check-out clerk, "Will she take all day?
I expected the usual customer service platitude about being sorry for the delay.
Instead the clerk responded, "You should have asked her before she went."
A strong advocate of the right to human dignity, no matter what work function we perform and wherever it is, I decided to give the clerk the benefit of the doubt. Her mouthing off was her expression of a human being in that corporate uniform, I decided.
No, I didn't march to the customer service desk and demand to talk to the manager and get the email address of the corporation owner.
Did I take the high road? Or allow myself to be the victim of the front lines of poor customer service?
This is the matter for a TED Talk.
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