Yesterday was my first tech crisis in my new location - Tucson, Arizona. The client wanted documents scanned. My old user-friendly scanner had given up its last on the journey from New Haven, Connecticut to the Southwest.
Well, technology, no surprise, had changed since I had purchased that one. The new kinds are much more complex. Unfortunately, the manuals do not tell the whole story, not about installation, not about daily operation.
The new system I purchased in Staples might have been designed on Mars. I was beyond stumped. I was frantic.
Team Supervisor Mahria Barango pushed back on that field force of angst. She instructed me to bring the scanner, my laptop and me back to the Staples store at 2930 North Campbell Avenue in Tuscon. I munched yogurt covered granola. She did the installation.
Next, she trained me in how to operate it. Intuitively, she made Baby Boomer me go through the process several times. Of course, given that I am not a tech native it takes longer for me to get the hang of any system.
Tech services will save Staples. The imperative, though, is to have committed personnel on the front lines. I ask the powers that be at Staples headquarters in Massachusetts to recognize Barango's outstanding customer service.