The cool digitals are post-PC. Then there are those of us still PC-centric. Sure we have the iPhone and tablet. But our living still depends on the software, e.g. Word, that's loaded on PCs. Also, a PC is big. My chubby fingers can fly on it, not like on the iPhone.
If the PC goes down, we're screwed. Everything is in there, just like everything is in the executive's smartphone. You bet, we panic, even if we had had the foresight to purchase a service agreement with a consumer electronics player like Staples.
This morning I walked into Staples, Hamden, Connecticut wondering if my next stop would be the ER, for a full-blown anxiety attack. I bellied up to the Easy Tech Counter. Shock, the person behind it Michael McGhee listened. I poured it all out: What had been happening in the past hour. I begged for a diagnosis, even if it wasn't accurate. I had to have something to hang onto.
McGhee gave me what I needed. Then he assured me I could wait right there while he did some quick checks of systems. Sure, he said, bring in the dog. I must have trusted McGhee because, even though I'm from the mean streets of Jersey City, New Jersey, I left a lot of my stuff on the counter. The dog was delighted to sample the smells of a retailer other than PetSmart, North Haven, CT.
What was wrong didn't matter to me. Neither did the part of it I would have to shell out money for (not covered by the service warranty). All I cared about was: The When. McGhee cut through the usual three-day schedule for repairs. I could have it back that very day.
Yes, this ghostwriter is back in business. Will I have a meltdown the next time there's serious problems with the PC? Hey, I'm Italian. That's what we do. But now I know there is a Patron Saint for those still PC-centric. That's Staples. They hold the tech talk and just solve the non-techie's problems. Beautiful: I didn't feel less-than.