Not unusual, a shopper at the checkout had pressed the wrong button on the debit/credit machine. The whole line was stopped as she had to walk over to customer service and have something done. There is usually a long line at customer service. There is no procedure in place to over-ride that account and allow other customers to check out.
Furious, I took all my items which had been ready to be checked out back in my cart. They numbered double digits. Was the clerk smirking? Maybe.
At the next check out the bag holding frozen grilled chicken broke open. The clerk asked me if I would want to replace it. Forget it, I said. From experience I knew the store doesn't have "runners," but rather relatively slow walkers who go to the aisle and retrieve a new item. That meant I had to schlepp to another store to pick up the chicken.
This is supposedly an era when customer service is everything. Ha-ha-ha. Well, as the economy is recovering, there is no reason for me to put up with what I perceive as the subpar service at Wal-Mart, at least in an urban area like New Haven.
From here on, grocery shopping will consist of a mashup of Aldi, BigY, Target and Dollar Tree. I won't be spending more. And I will be a whole lot less angry.
I have a hunch Wal-Mart's earning report for Q4 and the whole of 2013 will be dismal.