"Go see Jimmy. He's at the AT&T Mobile store on Universal Drive, North Haven, Connecticut." - That's what I tell my Baby Boomer colleagues who have to keep up with mobile if they want to keep working.
The "Jimmy" I refer them to is the mobile sales representative Jimmy Azhari for AT&T. By nature and/or nature, he has infinite patience and even seeming love for us Baby Boomers who enter that mobile center in emotional bits and pieces. Likely we are several developments behind in mobile technology and we know it.
Tonight, since I will have a long ride on Metro North from New Haven to Grand Central and then on the subway to lower Manhattan to my new gig, I had to see Jimmy myself. My issue was: What was the most reliable and lowest cost way for me to have my own WiFi for my laptop?
He explained my options. Slowly. And in detail. He then went through the pricing. Slowly. And in detail.
No surprise, for Q4 2012, Azhari won the AT&T VP/GM Excellence Award for being among the superior sales representative in CT. It wasn't only my colleagues and myself who had found exactly the right solutions via Azhari.
What I chose was the AT&T hotspot. Then I asked Azhari to install the whatever. He did just that. Then he showed me how to use the new mobile device. I asked a few questions. He explained why it really wasn't a cost-effective way to replace DSL.
When the sale was all rung out, I felt such relief. Two years ago I felt that same weight off my shoulders when I crawled into that same AT&T center totally distraught about the smartphone I had wrongly selected. It was not working out and because of that it was hurting my business. That's when I met Azhari.
He calmed me down, explained my alternatives, programmed the iPhone, and then gave me a brief tutorial how to use it. There had been no need to return to the store again until tonight.
If all tech-savvy folks on the front lines were as empathetic and caring as Azhari perhaps we Baby Boomers would be making bigger strides in finally feeling perfectly at home in a world according to mobile.